Frequently Asked Questions (FAQ)

1. Why is my account suspended?

Your 7Search PPC account can get suspended if we find you violating our terms of service, or your account gets implicated in any suspicious activities. 7Search PPC team is regularly monitoring the accounts to detect unethical practices and accounts that try to circumvent the terms and conditions. When we notice any action against our terms and conditions, we suspend the user’s account, violating the agreement.

If your account gets suspended, you will see the "Account Suspended" in the top right corner of the 7Search PPC dashboard, and all the functionalities will be disabled. If you click on any option, you will get redirected to the 7Search PPC dashboard.

Account suspension is permanent, which means you cannot request to revoke the suspension.

2. Why is my account on hold?

We can put your 7Search PPC account on hold if you detect any suspicious activities in your account. The measure is temporary, and we can revert it if we don’t find any wrongdoing in your account. When your account is on hold, you can see the "On Hold" written in the top right corner of the 7Search PPC dashboard.

You can contact our team via chat or email to know why we put your account on hold and what you can do to get access to your 7Search PPC account. When your account is on hold, you won’t be able to access any of the services. If you click on any option, you will get redirected to the 7Search PPC dashboard.

3. What happens when my campaign has a low balance?

When your campaign balance becomes low, the keywords you bid above the available balance will become inactive. For instance, if your campaign wallet only has $5 and you have a keyword "my keyword" bid at $7, in that case, "my keyword" will become inactive as soon as the balance dip below $7.

People will no longer see your ads against the keywords that have a bid higher than your current campaign balance. To avoid this situation, try topping up the campaign wallet at regular intervals.

You can transfer funds from the main wallet to the campaign wallet – click here to check the procedure. To top-up your main wallet, you can follow this guide.